Help Center

Getting started with Where's The Crew takes just a few minutes. You can create your company account from either the mobile app or the admin web portal. Follow these steps to get up and running:

1. Download the app from the App Store or Google Play, or visit the admin portal at https://wheresthecrew.com.
2. Tap "Create Account" on the sign-in screen.
3. Enter your company name, your full name, email address, and a strong password.
4. Verify your email by clicking the link sent to your inbox (check your spam folder if you don't see it within a few minutes).
5. You're in! You are now a Company Admin with full access to all settings, billing, integrations, reports, and user management.

Every new account starts with a 14-day free trial of Professional features, so you can explore GPS verification, digital inspections, the real-time crew map, and the full admin portal before choosing a plan. No credit card is required to start your trial.

Once your account is created, we recommend inviting your crew members next so they can download the app and start receiving job assignments right away.

Where's The Crew uses three distinct user roles to ensure the right people have access to the right features. Roles are assigned by a Company Admin when inviting a team member, and they can be changed at any time from the admin portal.

Company Admin — This is the highest-level role with full access to every feature in the platform. Company Admins can manage billing and subscription settings, configure company-wide settings (geofence radius, discrepancy thresholds, tracking hours), set up integrations (QuickBooks, notifications), manage all users and assign roles, view all reports including time verification and inspections, and create and manage customers and jobs.

Dispatcher / Manager — Designed for team leads, office managers, and dispatchers who coordinate daily operations. Dispatchers have access to the drag-and-drop dispatch board for scheduling, job creation and assignment, the real-time crew personnel map, crew tracking and scheduling, and all operational reports. They do not have access to billing, integrations, or company-wide configuration settings.

Field Worker — The role for your crew members in the field. Field Workers can view their job dashboard with all assigned work, clock in and out of shifts, complete digital inspections with photos and signatures, capture and upload job photos, use in-app messaging linked to specific jobs, and navigate to job sites with one-tap directions. Field Workers cannot see other crew members' data, access the dispatch board, or view company-wide reports.

The Where's The Crew mobile app is available for both iOS and Android devices. It is built with .NET MAUI to deliver a fast, native experience on both platforms.

System requirements:

• iOS: Requires iOS 15.0 or later. Compatible with iPhone, iPad, and iPod touch.
• Android: Requires Android 9.0 (API level 28) or later.

Download links:

• Download from the Apple App Store
• Download from Google Play

After installing the app, sign in with the credentials you created during registration. If your Company Admin invited you via email, use the email and password you set up through the invitation link. Make sure to grant the app permission to access your location when prompted — this is required for GPS verification to work correctly.

Only Company Admins can invite new team members. You can add as many crew members as your subscription plan allows (up to 3 on Starter, 10 on Professional, 20 on Business, and unlimited on Enterprise).

To invite a new team member:

1. Log in to the admin portal and navigate to Team > Invite Member.
2. Enter the team member's full name, email address, and phone number.
3. Select the appropriate role: Company Admin, Dispatcher/Manager, or Field Worker.
4. Click Send Invitation.

The invited team member will receive an email with a link to download the mobile app and set up their account. The invitation includes instructions for creating a password and signing in for the first time. If the invitation email doesn't arrive, ask the team member to check their spam or junk folder.

You can manage all team members from the Team page in the admin portal. From there you can change roles, deactivate accounts, or resend invitation emails as needed.

Jobs are the core of Where's The Crew. Each job represents a unit of work at a specific location that you assign to one or more crew members. Here's how to create your first job:

1. Navigate to Jobs > Create Job from the admin portal or mobile app.
2. Enter the job details: title, description, and priority level (Low, Medium, High, or Urgent).
3. Add the job site address. When you enter an address, the system automatically geocodes it and sets up a GPS geofence around the location. This geofence is what powers the automatic time verification feature.
4. Assign crew members to the job by selecting from your team list.
5. Set the scheduled date and time for when work should begin.
6. Optionally, add a task checklist or attach an inspection form that crew members need to complete on-site.
7. Click Save and Dispatch.

Once dispatched, all assigned crew members receive a push notification on their mobile device letting them know about the new assignment. They can view the full job details, get driving directions, and begin work when they arrive on-site.

The dispatch board is your command center for scheduling and assigning work. It provides a visual, drag-and-drop interface that makes it easy to manage your entire crew's schedule at a glance.

Key features of the dispatch board:

• Multiple views: Switch between day, week, and month views depending on how far ahead you need to plan.
• Drag-and-drop scheduling: Click and drag jobs to move them between time slots or reassign them to different crew members instantly.
• Color-coded statuses: Jobs are visually color-coded by their current status — Scheduled (blue), In Progress (green), and Completed (gray) — so you can assess your operation's status at a glance.
• Filtering: Filter the board by specific crew members, job types, or priority levels to focus on what matters most.

The dispatch board is available to Company Admins and Dispatchers/Managers. Changes made on the dispatch board trigger push notifications to affected crew members automatically, so your team always has the latest schedule on their phones.

Every job in Where's The Crew follows a clear lifecycle: Created → Scheduled → In Progress → Completed. Understanding this workflow helps you keep your operations organized and your crew on track.

Each job includes:

• Title and description — A clear name and detailed description of the work to be performed.
• Priority level — Low, Medium, High, or Urgent, to help your crew prioritize their day.
• Location — The job site address, which automatically creates a GPS geofence for time verification.
• Assigned crew — One or more team members responsible for the work.
• Scheduled time — When the work is expected to begin and end.
• Task checklist — A list of specific tasks to be completed on the job.
• Attached inspections — Digital inspection forms that crew members complete on-site.

You can create and edit jobs from either the admin portal or the mobile app. To edit an existing job, open it and tap the edit icon. You can update any field, reassign crew, or change the schedule. Deleting a job removes it from all assigned crew members' dashboards and cancels any pending notifications.

For recurring work, you can duplicate an existing job to quickly create a new one with the same details, then adjust the schedule and assignments as needed.

The real-time personnel map gives you a bird's-eye view of your entire crew's locations on an interactive map. This feature is available to Company Admins and Dispatchers/Managers only.

How the map works:

• Color-coded pins: Each crew member appears as a pin on the map, color-coded by their current status — green for Available, blue for En Route, and orange for On-Site.
• Crew details: Click any pin to see the crew member's name, their currently assigned job, how long they've been on-site, and their contact information.
• Real-time updates: The map updates in real-time via SignalR, so you're always seeing the latest positions without needing to refresh.
• Job site overlays: Active job site geofences are displayed as circles on the map, making it easy to see which crew members are within range of their assigned locations.

The personnel map is an invaluable tool for dispatchers managing emergency calls or last-minute schedule changes. You can quickly identify which crew member is closest to a new job site and reassign work on the fly from the dispatch board.

Time verification is the core differentiator of Where's The Crew. The time verification report provides a side-by-side comparison of Reported Hours (what the worker manually submitted) and Verified Hours (what GPS geofencing independently confirmed).

Reading the report:

• Reported Hours — The clock-in and clock-out times your crew members entered manually.
• Verified Hours — The times that GPS detected the crew member physically entering and leaving the job site geofence.
• Discrepancy flags — When the difference between reported and verified hours exceeds your configured threshold, the entry is automatically flagged for review. Flagged entries are highlighted with a warning icon for easy identification.

Actions you can take on flagged entries:

• Approve — Accept the reported hours as-is (for example, if the discrepancy was due to a known GPS issue).
• Adjust — Modify the hours to match the verified time or a custom value.
• Flag for follow-up — Mark the entry for a conversation with the crew member.

Once reviewed, you can export the report for payroll processing. If you have the QuickBooks integration enabled, you can sync approved time entries directly to QuickBooks for seamless payroll and invoicing.

Where's The Crew includes a built-in CRM for managing your customer base. Whether you serve residential homeowners or commercial clients, you can keep all customer information organized in one place.

Adding a customer:

1. Navigate to Customers > Add Customer in the admin portal.
2. Choose the customer type: Residential or Commercial.
3. Enter the customer's name, contact information (phone, email), and service address.
4. The address is automatically geocoded to set GPS coordinates for future job site geofencing.

Each customer record includes a complete job history, so you can quickly see all past and upcoming work for any client. Customers can also have multiple service locations, which is especially useful for commercial clients or property managers with several buildings.

If you use the QuickBooks integration, customers sync bi-directionally between Where's The Crew and QuickBooks, keeping your records consistent across both platforms.

Company Admins can customize how Where's The Crew operates for their organization. All settings are configured from the admin portal under Settings and apply to every crew member in your company.

Key settings you can configure:

• Geofence radius — Controls how close a crew member must be to the job site pin to count as "on-site." A smaller radius is more precise but may cause issues at large properties; a larger radius is more forgiving but less exact. The default works well for most job sites, but you can increase it for large commercial properties or construction sites.
• Discrepancy threshold — Sets how many minutes of difference between reported and verified hours triggers an automatic flag. For example, if you set a 15-minute threshold, any entry where the reported and verified times differ by more than 15 minutes will be flagged for your review.
• Tracking hours — Defines when GPS verification is active. For example, you might set tracking to operate only between 6:00 AM and 8:00 PM on weekdays. Outside of these hours, no location data is collected from crew members' devices.
• Privacy settings — Control what location data is collected and how long it is retained. These settings help you comply with local privacy regulations and build trust with your crew.

Changes to company settings take effect immediately for all crew members. We recommend discussing any changes with your team, especially adjustments to tracking hours or geofence radius, so everyone understands how the system works.

When your field workers complete digital inspections on-site, the results are immediately available in the admin portal for review. Inspection reports provide a comprehensive record of the work performed and conditions observed.

Each completed inspection report includes:

• Form responses — Each inspection item shows a Pass, Fail, or N/A status along with any notes the field worker added.
• Attached photos — All photos taken during the inspection, automatically tagged with timestamps and GPS coordinates.
• Captured signatures — Digital signatures collected on-site (for example, a customer sign-off on completed work).
• Timestamps — When the inspection was started and completed.
• Crew member — The name of the field worker who performed the inspection.

You can export any inspection as a PDF for client records, compliance documentation, or internal filing. The PDF includes all form responses, photos, and signatures in a professional, print-ready format.

Enterprise plan customers can create custom inspection forms using dynamic JSON-schema definitions, allowing you to tailor inspections to your specific industry requirements and workflows.

Where's The Crew supports multi-channel notifications to ensure your crew always stays informed, regardless of how they prefer to receive updates.

Notification channels:

• Push notifications — Delivered instantly to the crew member's mobile device via the app. Uses Firebase Cloud Messaging (FCM) on Android and Apple Push Notification Service (APNs) on iOS.
• Email notifications — Sent via SendGrid for reliable delivery. Ideal for detailed information like job summaries and inspection reports.
• SMS notifications — Sent via Twilio for urgent alerts. Perfect for time-sensitive schedule changes or emergency assignments when crew members might not have the app open.

Notifications are automatically triggered by:

• New job assignments
• Schedule changes or reassignments
• Admin alerts and announcements
• New messages in job threads

Company Admins can customize notification preferences and configure which channels are active from Settings > Notifications in the admin portal. Individual crew members can also adjust their personal notification preferences in the mobile app.

Your job dashboard is the first thing you see when you open the Where's The Crew app. It's your home screen for everything you need to get through your workday.

The dashboard displays all jobs assigned to you, sorted by date and priority so the most urgent work appears first. Each job card shows you the key information at a glance:

• Job title — The name of the job or work order.
• Location — The job site address. Tap it for one-tap navigation.
• Scheduled time — When you're expected to arrive and how long the work should take.
• Status — Whether the job is Scheduled, In Progress, or Completed.
• Crew — Other team members assigned to the same job.

Tap any job card to open the full job details, which include the complete description, task checklist, attached inspections, message thread, and driving directions to the job site. You can also see any photos or documents that your manager has attached to the job.

Clocking in and out with Where's The Crew is simple. When you're ready to start work, tap the "Clock In" button. When you're done for the day or taking a break, tap "Clock Out." That's all you need to do.

Behind the scenes, GPS verification runs automatically in the background. You don't need to take any extra steps, open any special screens, or confirm your location. The app uses your phone's built-in geofencing capabilities to independently detect when you enter and leave the job site area. This creates two parallel records:

• Your Reported Hours — The times you manually clocked in and clocked out.
• Your Verified Hours — The times GPS detected you entering and leaving the job site geofence.

Both records are visible to your manager in the time verification report. If there's a significant discrepancy between the two (for example, if you clocked in from home before driving to the site), your manager may flag it for review based on company policy. You can view your own reported and verified hours in the app under your time history.

When a digital inspection is assigned to one of your jobs, you'll complete it directly in the app. Digital inspections replace paper forms with a fast, reliable mobile experience.

To complete an inspection:

1. Open the job from your dashboard and tap "Inspections."
2. The inspection form will display a series of items. For each item, select Pass, Fail, or N/A and add any notes as needed.
3. Where required, take photos using your device's camera. Photos are automatically tagged with the timestamp and GPS location.
4. If the inspection requires a signature (for example, a customer sign-off), you'll be prompted to capture it on-screen.
5. Tap "Submit" when all items are complete.

Inspections work fully offline. If you're in an area with no cell signal, your completed inspection is saved locally on your device and syncs automatically to the cloud when connectivity returns. Your manager can view the completed inspection and export it as a PDF from the admin portal.

Job photos are an important part of documenting your work. Where's The Crew makes it easy to capture, organize, and upload photos directly from the app.

How to capture photos:

• Open any job from your dashboard and tap the camera icon or "Add Photo" button.
• Your device's camera opens directly within the app. Take the photo as you normally would.
• Each photo is automatically tagged with the current timestamp and GPS location, providing a verifiable record of when and where the photo was taken.

Photos can be attached to jobs or inspections. They sync to cloud storage (Azure Blob Storage) automatically in the background. If you're working offline, photos are queued locally and uploaded as soon as your device reconnects to the internet. There's no risk of losing photos due to connectivity issues.

Your manager can view all job photos from the admin portal, making it easy for the office team to stay informed about work progress without needing to visit the job site.

Where's The Crew includes a built-in messaging system that keeps all communication organized by job. Instead of hunting through text messages or emails, every conversation is linked to the relevant job for full context.

How messaging works:

• Each job has its own message thread. Open a job and tap "Messages" to view and send messages.
• All crew members assigned to the job, plus managers and admins, can participate in the thread.
• Messages are linked to the job, so anyone reviewing the job later can see the full conversation history and understand the context of decisions that were made.

You'll receive a push notification whenever someone posts a new message in a job thread you're part of. This ensures you never miss important updates from your team or manager, even if you're working on-site and not actively checking the app.

Field work often takes you to areas with poor or no cell signal — basements, rural job sites, underground utilities, or buildings with thick walls. Where's The Crew is built to handle this seamlessly.

What works offline:

• Clock in and out — Your time entries are recorded locally.
• Complete inspections — Fill out forms, mark items Pass/Fail, and add notes.
• Take photos — Photos are saved to your device and queued for upload.
• Send messages — Messages are queued and delivered when you're back online.
• GPS geofencing — Your phone's native OS geofencing continues to detect when you enter and leave job sites, even without an internet connection. This is because geofencing runs at the operating system level, not in the app.

All offline actions are stored securely in a local SQLite database on your device. When your device reconnects to the internet, a queue-based sync process automatically uploads everything in the background. You don't need to take any action — just keep working, and the app handles the rest.

Getting to your next job site is as easy as a single tap. Where's The Crew integrates with your device's default navigation app to provide turn-by-turn directions to any job location.

To get directions:

1. Open the job from your dashboard.
2. Tap the location address or the directions icon on the job card.
3. Your device's default maps app opens automatically — Apple Maps on iOS or Google Maps on Android — with the job site address pre-loaded and ready to navigate.

This one-tap navigation saves you time and eliminates the need to manually type in addresses. The job site address is pulled directly from the job record, so you always navigate to the correct location. If the job has GPS coordinates attached (which it does by default when an address is geocoded), the navigation is even more precise.

GPS verification is the key differentiator of Where's The Crew. Here's how it works in plain language:

When a job is created with a location, the app sets up an invisible GPS boundary — called a geofence — around the job site. This geofence is a virtual circle centered on the job site's address, with a radius configured by your Company Admin.

The verification process:

1. The geofence is registered with your phone's built-in location services — CLLocationManager on iOS and GeofencingClient on Android.
2. When you physically enter the geofence area (i.e., you arrive at the job site), your phone's operating system detects the boundary crossing and records the timestamp.
3. When you physically leave the geofence area, your phone detects that too and records the departure time.
4. These entry and exit times create an independent, GPS-verified record of when you were actually on-site.

Your manager then sees both records side by side: your manual clock-in/out times and the GPS-verified entry/exit times. This dual-record system provides accountability without requiring any extra effort from field workers — you just clock in and out as normal, and GPS verification handles the rest automatically in the background.

Two sets of hours appear on every time entry in Where's The Crew. Understanding the difference is important for both managers and field workers.

Reported Hours are the times you manually clocked in and clocked out using the app. These are your self-reported work times, equivalent to what you would write on a traditional paper timesheet.

Verified Hours are the times that GPS detected you physically entering and leaving the job site geofence. These are recorded independently by your phone's operating system and cannot be manually adjusted by the field worker.

Example: Suppose you clock in at 8:00 AM from your truck in the parking lot, but the GPS geofence doesn't detect you entering the job site boundary until 8:15 AM (perhaps because the parking lot is outside the geofence radius). Your time entry would show:

• Reported: 8:00 AM – 4:00 PM (8.0 hours)
• Verified: 8:15 AM – 3:45 PM (7.5 hours)
• Discrepancy: 30 minutes

Your manager reviews discrepancies and decides what to do based on company policy. In many cases, small discrepancies are expected and easily explained. The system is designed to provide transparency and accountability, not to penalize workers for minor GPS variations.

Discrepancies between reported and verified hours are normal and expected in many situations. Understanding the common causes helps managers make fair decisions when reviewing flagged entries.

Common reasons for discrepancies:

• Parking lot is outside the geofence — If you park far from the job site pin (for example, in a large parking lot or on a street away from the building), you may clock in before GPS detects you entering the geofence.
• Indoor GPS drift — In large buildings, warehouses, or multi-story structures, GPS signals can bounce off walls and create inaccurate readings. This may cause the geofence to briefly lose track of your position.
• Clocking in from home — If a worker clocks in before leaving home and driving to the job site, the reported start time will be earlier than the verified arrival.
• Forgetting to clock out — If a worker leaves the job site but forgets to clock out, the reported end time may be significantly later than the verified departure.
• GPS signal interference — Dense urban areas with tall buildings, underground locations, and severe weather can all temporarily affect GPS accuracy.

Your Company Admin can adjust the geofence radius in company settings to account for these factors. For example, increasing the radius for a job site with a large parking lot ensures that workers are counted as "on-site" from the moment they arrive at the property, not just when they reach the front door.

The discrepancy threshold can also be adjusted. If your company finds that 10-minute differences are common and acceptable, you can set the threshold to 15 minutes so that only larger discrepancies are flagged for review.

We take privacy seriously at Where's The Crew. GPS verification is designed to be transparent, limited in scope, and respectful of your personal time.

Key privacy protections:

• Tracking is time-limited — GPS verification ONLY operates during configured work hours, which are set by your Company Admin. For example, if your company sets tracking hours to 6:00 AM – 8:00 PM on weekdays, absolutely no location data is collected outside of those hours — not on evenings, weekends, or holidays (unless your admin has specifically configured those times).
• You can verify your tracking window — Open your app settings to see exactly when GPS verification is active for your company. There is no hidden or secret tracking.
• Data isolation — Your company's data is stored with strict multi-tenant isolation. Only administrators within your own company can access your location data. No other Where's The Crew customer, and no one at Bridge Software Technologies, LLC, can see your individual location records.
• You can see your own data — You always have access to your own verification history in the app, so you can see exactly what GPS data has been recorded for your time entries.
• Data retention — GPS verification logs are retained for a limited period as configured by your company's data retention policies. After that period, the data is permanently deleted.

If you have concerns about location tracking, we encourage you to speak with your Company Admin about the specific tracking configuration for your organization. You can also review our Privacy Policy for complete details on how we handle location data.

The QuickBooks integration is available on Professional and Enterprise plans. It connects Where's The Crew to your QuickBooks Online account for seamless syncing of time entries, customers, and invoices.

Setting up the integration:

1. Log in to the admin portal as a Company Admin.
2. Navigate to Settings > Integrations > QuickBooks.
3. Click "Connect to QuickBooks".
4. You'll be redirected to Intuit's secure OAuth 2.0 authorization page. Sign in with your QuickBooks credentials and grant access.
5. Once authorized, choose your sync preferences: sync reported hours, verified hours, or both to QuickBooks.

What syncs between the two platforms:

• Customers — Bi-directional sync keeps customer records consistent. Customers created in either platform appear in both.
• Time entries — Approved time entries sync to QuickBooks for payroll processing. You control whether reported hours, verified hours, or both are sent.
• Invoices — Generate and sync invoices based on completed jobs and verified time.

You can disconnect the QuickBooks integration at any time from Settings > Integrations. Disconnecting stops future syncs but does not remove any data already synced to QuickBooks.

Push notifications are enabled by default when you install the Where's The Crew app and grant notification permissions. They keep you informed about new job assignments, schedule changes, messages, and important alerts in real-time.

To customize your push notification preferences:

1. Open the app and go to Settings > Notifications.
2. Toggle individual notification types on or off:
   • Job assignments — When you're assigned to a new job.
   • Schedule changes — When a job you're assigned to is rescheduled or modified.
   • Messages — When someone posts in a job thread you're part of.
   • Admin alerts — Important announcements from your Company Admin.

Important: Push notifications also need to be enabled at the operating system level. If you're not receiving notifications, check your device settings:

• iOS: Go to Settings > Notifications > Where's The Crew and ensure "Allow Notifications" is turned on.
• Android: Go to Settings > Apps > Where's The Crew > Notifications and ensure notifications are enabled.

If you've verified both app and OS settings and still aren't receiving notifications, try signing out and back in to refresh your push notification token.

In addition to push notifications, Where's The Crew can send notifications via email and SMS to ensure important information reaches your crew through multiple channels.

Email notifications are used for:

• Job summaries and daily schedules
• Completed inspection reports
• Account alerts (password changes, billing updates)
• Invitation emails for new team members

SMS notifications are used for:

• Urgent job assignments that need immediate attention
• Last-minute schedule changes
• Critical system alerts

Managing your preferences: You can adjust email and SMS notification settings in the app under Settings > Notifications. To opt out of SMS messages entirely, you can either reply STOP to any SMS message from Where's The Crew, or disable SMS notifications in Settings > Notifications > SMS. Standard message and data rates from your carrier may apply to SMS notifications.

Where's The Crew offers four subscription tiers designed to scale with your business. All paid plans are available with monthly or annual billing, and annual billing saves you approximately 20%.

Starter — $197/month (annual) or $247/month (monthly)

• 1 admin + up to 3 crew members
• Basic job scheduling
• GPS time tracking
• In-app messaging
• Mobile app access
• Email support
• 14-day free trial — no credit card required

The Starter plan is perfect for small crews that need basic scheduling and time tracking.

Professional — $397/month (annual) or $497/month (monthly)

• 1 admin + up to 10 crew members
• Everything in Starter
• Full GPS verification with geofencing
• Digital inspections with photos and signatures
• Real-time crew personnel map
• Full admin portal access
• Push, email & SMS notifications
• Priority support
• 14-day free trial — no credit card required

Business — $697/month (annual) or $897/month (monthly)

• 2 admins + up to 20 crew members
• Everything in Professional
• QuickBooks integration
• Custom inspection forms (JSON-schema based)
• Advanced reporting and analytics
• API access for custom integrations
• 14-day free trial — no credit card required

Enterprise — Custom pricing

• Unlimited admins and crew members
• Everything in Business
• Dedicated account manager
• SLA guarantee
• Custom integrations
• On-boarding and training

For Enterprise pricing, contact our sales team to discuss your specific needs and get a customized quote.

Additional admin seats: Starter and Professional include one admin account; Business includes two. Additional admin seats can be added to any plan for $50/month each.

You can change your subscription plan at any time from the admin portal. Only Company Admins have access to billing settings.

To change your plan:

1. Log in to the admin portal as a Company Admin.
2. Navigate to Settings > Billing > Change Plan.
3. Select the plan you want to switch to and confirm your choice.

How plan changes work:

• Upgrades take effect immediately. You'll have instant access to the new plan's features. Your billing is pro-rated for the remainder of the current cycle, so you only pay for the time you use on the higher plan.
• Downgrades take effect at the end of your current billing cycle. You'll continue to have access to your current plan's features until the cycle ends, at which point the lower plan takes effect.

There are no penalties or fees for changing plans. You're free to upgrade or downgrade as your business needs evolve. If you're downgrading to a plan with a lower crew limit (for example, Professional supports 10 crew, Starter supports 3), make sure your active crew count is within the new plan's limit before the downgrade takes effect. You can also switch between monthly and annual billing at any time.

We're sorry to see you go, but canceling your subscription is straightforward and can be done entirely from the admin portal.

To cancel:

1. Log in to the admin portal as a Company Admin.
2. Navigate to Settings > Billing > Cancel Subscription.
3. Confirm the cancellation.

What happens after cancellation:

• Your access continues until the end of your current billing period. You won't be charged again.
• After the billing period ends, your account is moved to a read-only state. You can still log in and view your data, but you won't be able to create new jobs or dispatch crew.
• Your data is retained for 90 days after cancellation. During this window, you can reactivate your subscription and pick up right where you left off with all your data intact.
• After 90 days, all company data is permanently deleted and cannot be recovered.

Trial accounts: If you are still within your 14-day free trial, you can simply let it expire without entering payment information — no cancellation is needed. If you want to remove the account entirely, see the “Data Export and Account Deletion” article below.

You have the right to request a complete export of your company's data or permanently delete your account at any time.

Exporting your data:

1. Navigate to Settings > Account > Export Data in the admin portal.
2. Click "Request Export."
3. We'll prepare a downloadable package containing all of your company's data, including jobs, time entries, inspections, photos, customer records, and user information.
4. You'll receive an email notification when the export is ready to download.

Deleting your account:

1. Navigate to Settings > Account > Delete Account in the admin portal.
2. Confirm that you understand this action is irreversible.
3. All data associated with your company — including jobs, time entries, inspections, photos, customer records, and user accounts — will be scheduled for permanent deletion.
4. Data is purged within 90 days of the deletion request.

We strongly recommend exporting your data before deleting your account. If you need assistance with the export or deletion process, contact us.

The app works fully offline. All actions — clocking in and out, completing inspections, taking photos, and sending messages — are saved locally in a SQLite database on your device. When connectivity returns, everything syncs automatically to the cloud in the background.

GPS geofencing continues working even without an internet connection. This is because geofencing is handled by your phone's native operating system (CLLocationManager on iOS, GeofencingClient on Android), not by our servers. Your phone detects geofence boundary crossings independently and records the timestamps locally. These timestamps are synced to the server when you're back online, so your GPS-verified hours are still captured accurately even in areas with no cell coverage.

No. Where's The Crew uses native OS geofencing (CLLocationManager on iOS, GeofencingClient on Android), which is extremely battery-efficient. Unlike apps that use continuous GPS polling — constantly requesting your exact location every few seconds — geofencing is a passive system managed entirely by your phone's operating system.

Your phone's OS monitors geofence boundaries using a combination of cell tower triangulation, Wi-Fi positioning, and periodic GPS checks, all optimized for minimal power consumption. The app itself doesn't need to stay running in the foreground or continuously poll your location. Most users report no noticeable impact on battery life compared to not having the app installed.

No. GPS verification only operates during configured work hours, which are set by your Company Administrator. For example, if your company's tracking window is set to 6:00 AM – 8:00 PM on weekdays, absolutely no location data is collected outside of those hours.

There is no "always-on" tracking mode. The geofences are only active during the configured tracking window, and the system does not record your location during personal time, weekends (unless configured), or holidays. You can verify your company's exact tracking window at any time by opening the app and checking Settings > Privacy > Tracking Hours.

GPS verification accuracy depends on two primary factors: the configured geofence radius (set by your Company Admin) and your device's GPS hardware capabilities.

In most outdoor environments, GPS accuracy is within 10–50 meters, which is more than sufficient for verifying on-site presence. However, several factors can temporarily affect accuracy:

• Dense buildings and urban canyons — Tall buildings can reflect GPS signals, reducing precision.
• Underground or indoor locations — Basements and interior rooms have limited GPS visibility.
• Poor weather — Heavy cloud cover or severe storms can slightly affect signal quality.
• Older devices — Newer phones generally have more accurate GPS hardware.

Your Company Admin can adjust the geofence radius on a per-company basis to account for specific job site conditions. Increasing the radius provides more tolerance for GPS variability, while decreasing it gives more precise verification.

Yes! The Where's The Crew app is built with .NET MAUI and fully supports tablets on both iOS (iPad) and Android. The interface automatically adapts to larger screens, providing more space for job details, inspection forms, and the personnel map.

Tablets are especially useful for managers and dispatchers who want a larger view of the dispatch board or real-time crew map while in the office, and for field workers who need more screen real estate when completing detailed inspection forms or reviewing job documentation on-site.

Absolutely not. Where's The Crew uses a multi-tenant architecture with row-level data isolation. Every record in the system is tagged with a unique TenantId that corresponds to your company. Database queries are automatically scoped to your TenantId, making it technically impossible for one company to access another company's data.

No administrator, employee, or other Where's The Crew customer can see your company's jobs, time entries, crew locations, inspections, or any other data. Your information is completely private and isolated to your organization. This architecture has been designed from the ground up to ensure the highest level of data security and privacy.

You can opt out of SMS notifications in two ways:

1. Reply STOP to any SMS message from Where's The Crew. This immediately unsubscribes you from all future SMS notifications.
2. Disable in the app: Go to Settings > Notifications > SMS and toggle SMS notifications off.

If you need additional assistance with SMS preferences, reply HELP to any SMS message from Where's The Crew for instructions. You can re-enable SMS notifications at any time from the app settings. Note that opting out of SMS does not affect push notifications or email notifications — those are managed separately.

The Where's The Crew admin portal works in all modern web browsers. We officially support the latest two versions of:

• Google Chrome (recommended for best experience)
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

We recommend using Google Chrome for the best experience, as it provides the fastest rendering and most consistent behavior with our real-time features like the personnel map and dispatch board. Internet Explorer is not supported. If you experience any issues with a supported browser, try clearing your cache and cookies or using a private/incognito window.

If you've forgotten your password or need to reset it, follow these steps:

1. Open the app or admin portal and tap "Forgot Password" on the sign-in screen.
2. Enter the email address associated with your account.
3. Check your inbox for a password reset email. It should arrive within a few minutes.
4. Click the reset link in the email. It will take you to a secure page where you can set a new password.
5. Enter your new password and confirm it. Your password is now updated.

If you don't receive the password reset email, check your spam or junk folder. Some email providers may filter automated messages. If you still can't find it, contact support and we'll help you regain access to your account.

Our support team is here to help. The best way to reach us is through our contact form. We aim to respond to all inquiries within 24 hours on business days.

Support response times by plan:

• Starter — Email support with standard response times.
• Professional — Priority email support with faster response times.
• Enterprise — Priority support plus a dedicated account manager and SLA guarantee for critical issues.

You can also reach us through the contact form on our website. When contacting support, please include your company name, a description of the issue, and any relevant screenshots — this helps us resolve your issue faster.